Shipping & Returns


30 Day Money Back Guarantee

If for any reason you are dissatisfied with your product purchase, you may return your product to us for a refund.  Once we receive your return, we will refund the amount of your purchase minus the shipping costs.  We cannot provide any refunds for shipping costs.  For details on our money back guarantee, click here for General FAQ's.

Defective Product Returns

If your order arrives defective or damaged, please contact us within 2 Weeks of receiving your order.  We will either replace or refund your order.  

Manufacturers Limited Warranty

All products sold by FortrezZ LLC are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to FortrezZ LLC within 24 hours.

You will find the FortrezZ “PRODUCT” specific Limited Warranty – Inside each Product ManualTHE PRODUCT IS PROVIDED WITH ONE YEAR LIMITED MANUFACTURER WARRANTY. FortrezZ LLC warrants its products to be free from defects in material and workmanship under normal use for one year, and is not responsible for consequential damages or installation costs of any nature. FortrezZ LLC expressly disclaims all implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. FortrezZ LLC does not warrant, guarantee, or make any representations regarding the use or the results of the use of the products or any accompanying materials in terms of their correctness, accuracy, reliability or otherwise. In no event shall FortrezZ LLC be liable to Purchaser hereunder or in respect of any products ordered or delivered to Purchaser, whether in contract, tort including negligence or otherwise for a loss of profits or loss of use or for any incidental, consequential, special or indirect damages howsoever caused whether or not FortrezZ LLC has been advised of the possibility of such loss or damage. FortrezZ LLC's maximum liability to Purchaser under these conditions shall in no event exceed the amount paid by Purchaser for the products that are the subject of the claim and in respect of all claims for products ordered from FortrezZ LLC to which these conditions apply to the amount paid by Purchaser for the products which are the subject of the claims. If you are not comfortable with your limited warranty, or not completely satisfied with the “PRODUCT”, or the “PRODUCT” does not perform as expected we encourage you to return the “PRODUCT” from where you purchased it for an exchange or for a refund within 30 days of purchase. Or, you can return the “PRODUCT” to FortrezZ LLC with an RMA number.

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products re-labeled and resold to others.

There are no expressed or implied warranties except as listed above. FortrezZ LLC shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.