Top Frequently asked Questions:

Question: Does your unit work with my specific z-wave gateway/controller? 

All our products are z-wave certified to function within any z-wave network. We strive to make our products compatible with every z-wave gateway/controller, we however, cannot guarantee functionality. Every controller is different and applies commands in various ways. For detailed questions, please refer to your gateway/controller manufacturer for specific directions on use.

Question: How do I see the temperature report from the water sensor?

Temperature is reported from the water sensor everytime it "wakes up" to send it's status report to the controller. At that time, your controller will interpret this data and display it in either deg C or F. Please check with your z-wave gateway/controller manufacturer for specific details on how their controller display's temperature reports.

Question: When I put my battery in, I don't hear an "beep", what do I do?

Remove the battery and re-insert it into the battery holder. If you still dont hear a beep, your battery may be dead or defecitve. Try inserting a new battery. If after a new battery has been inserted and problem still remains, please contact support@fortrezz.com

Question: How do I associate your sensor directly with another z-wave device?

Our water sensor may be associated directly with up to 5 other z-wave devices. Please refer to your specific z-wave gateway/controller manual for specific instructions on how to setup associations.

Question: How do I check that my sensor is working?

-For WWA-01 with Buzzer, moisten a paper towel and place over both of the sensor pads on the water sensor until you hear the buzzer "beep". This is indication your sensor works. Remove the moistened paper towel and clean the small metal pads of any water residue. Then, hold down the program button to reset the sensor alarm.

-For WWA-02 with LED, moisten a paper towl and place over both of the sensor pads on the water sensor until you observe two quick LED blinks. If you do see the LED blink, remove the moistened paper towel and clean the small metal pads of any water residue. Drying the sensor contacts will clear the water alarm.

Have we answered your question?  If not, please contact us at support@fortrezz.com or call our main office at (248)481-7092.

More to come as we update our FAQ database...